FAQ

UPS Ground FREE SHIPPING. Please allow 7 to 10 days for delivery of in-stock items. UPS does not deliver to PO Boxes. Street address required.

We only ship to the to the Lower 48 States.

Orders will be shipped on next business day unless ordered before noon EST.

All orders are shipped within 72 hours of receipt. We do not process orders on Saturday, Sunday or National holidays. Please order early to ensure timely delivery. We will notify you of unexpected delays or if an item is temporarily sold out / back ordered. Prices are subject to change without notice.

Our #1 priority is your happiness. LOVE your shoes or your money back! We take great pride in the superior quality and craftsmanship of our brands. We stand behind our products 100%. If for any reason, you are not absolutely delighted with one of our products at the time you receive it, you may return the item within 30 days of receipt. We will issue a refund for the purchase price.

To be eligible for refund/credit, footwear must be returned unworn in its pristine original condition and packaging. All packages, including original cartons, must be unmarked and not defaced in any manner.

After inspecting your return, we will issue a credit (including any applicable sales tax) to the original form of payment used. You will receive an e-mail confirmation once we have processed your return. Please allow 2-3 weeks for the processing of your refund.

Due to the unique nature of our business and related matters of hygiene, worn footwear may not be returned except in the unlikely event of a defect in product quality, construction, or workmanship. Damage resulting from normal wear and tear is not a manufacturing defect.

Please complete the return form and include it with your return. For your convenience, we have included a prepaid easy return label. Simply drop your return off at any UPS Store or Drop Off location. Please make note of the return tracking number for your reference. 

If you would like to use your own shipping method, please keep a record of your return tracking, and send the package to the address below. We recommend insuring against loss or damage.

For more info or for assistance with your return, please contact us at returns@kanner.com or call 805-375-0038 x224 to speak with a customer care specialist. We’re here for you.

Items may be returned in original purchase condition (only tried on for fit or sizing) and packaging within 30 days of delivery.

STEP 1: Complete the return form included with your original order.

STEP 2: Affix the RETURN shipping label included with your original order to sealed package and drop at a UPS Service Center near you. Make note of the UPS tracking number in case you need to track your package at ups.com.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Please allow 2-3 weeks for the processing of your refund.

We currently do not offer an exchange option. Please return the original item and place a new order. 

For more info or for assistance, write to us at info@gaborshoesusa.com or call us at 1-800-551-7556 weekdays from 08:30am to 4:30pm Eastern Time.

Please Note:

All returns or exchanges are subject to inspection. All packages, including original containers, must be unmarked, and not defaced in any manner.

We can only accept returns or exchanges from purchases made on www.gaborshoesusa.com. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.

Items purchased on www.gaborshoesusa.com cannot be returned to an independent retailer or another online retailer.

Returns and Exchanges don't cost a thing. If you are not completely satisfied with your order, you can return or exchange it free of charge within 30 days of delivery. Please make sure to follow our guidelines on how to return a product.

Returning without UPS: If you decide not to use UPS, you can ship your return package at your own expense with any other traceable shipping service. Please call our customer service team and they can provide detailed instructions to you on how best to return your product.

Our Customer Service Representatives are available Monday through Friday between 8:30 am - 4:00 pm EST. 1-800-551-7556.

After you drop off your return package at the local drop off point, it can take 2 - 5 business days for the package to get to our warehouse. Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us. 

Wipe down your shoes regularly with a damp cloth to keep them looking fresh. It may be a simple suggestion but it can go a long way and save you some some trouble further down the road.

To keep your shoes in good condition, invest in a waterproofing spray that will protect them from the elements. You can purchase them from most shoe stores and will add a layer of coating to make sure your everyday-wear favourites are always looking their best

Don’t wear the same pair of shoes every day. Give your shoes a break and let them air out between wears.

Keep your shoes stored in a cool, dry place to prevent them from getting damaged.

Use a shoe tree to help maintain the shape of your shoes and prevent creasing. They also help wick any leftover moisture away effectively and help with airing out any odour as shoes can take up to 24 hours to fully dry.

Leather shoes need to be conditioned to keep them soft and supple. Use a leather conditioner to keep them in good condition. Due to the material, most dirt and stains can be easily removed with a brush. Just make sure to remove the laces when any cleaning is being done to avoid any water or dirt making it’s way into the shoes.

Suede shoes need a little extra care to keep them looking their best. We recommend using a special care to keep them looking their best. You want to avoid throwing them in the washing machine as they can be washed with a damp cloth and a brush. Just make sure to brush in a straight line to avoid any getting deeper into the fibres. If all else fails, you use a specific suede cleaner also available from certain stores!